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Introduction

These Terms & Conditions ("Terms") are entered into by and between you ("you" or "your") and Chapter (operated by Louvigny Solutions Inc. and its affiliated entities, including CAIO Institute; "Chapter," "we," "our," or "us"). These Terms, together with our Privacy Policy and any documents and policies expressly incorporated by reference (collectively, the "Agreement"), govern your access to and use of our websites, the AuthorTeam offer pages, and the AuthorTeam done-for-you author marketing services, including any content, functionality, dashboard, and services offered (the "Services").

Legal Agreement

Please read these Terms carefully before you access or use any of our Services, as they are a binding legal agreement. By accessing or using any part of our websites or Services, by purchasing any product or service offered by us, or by clicking to accept or agree to these Terms where that option is made available, you unconditionally accept and agree to be bound by this Agreement. If you do not agree, you must not access or use any part of our websites or Services.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 17) THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION UNLESS YOU OPT OUT WITHIN 30 DAYS. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS OTHERWISE SPECIFIED BELOW.

We reserve the right to update and change this Agreement from time to time by posting updates to our websites. It is your responsibility to check this page periodically. Changes are effective immediately upon posting or on the date stated in any notice we provide. By continuing to use the Services after changes are posted, you agree to be bound by the modified Agreement. If the modified Agreement is not acceptable to you, you must discontinue use of the Services.

1. Eligibility & Age Requirement

By accessing or using the Services, you represent and warrant that you have the full right and authority to enter into this Agreement, that you are at least the age of majority in your jurisdiction (and at least 18 years old), and that you meet all eligibility requirements herein. The Services are offered exclusively to current Chapter clients. We rely on the materials, voice, and assets from your existing work to deliver the Services efficiently. We reserve the right to limit access to or sale of the Services to any person, region, or jurisdiction at our sole discretion.

2. The Services

AuthorTeam is a done-for-you author marketing service. Depending on the plan you select (Single, 3-Pack, or Unlimited), the Services may include some or all of the following, delivered for each book you activate:

• Your Author Page — a professional author and book page, built and hosted for you.
• Photos & Press Kit — professional photos/graphics and a media one-sheet.
• Bestseller Launch Plan — a step-by-step launch plan, including early-reader outreach and ready-to-send messages.
• Opportunity Outreach — research and a set of curated opportunities (podcasts, events, partners, bookstores, media), with personalized pitches drafted in your voice, plus ongoing monthly outreach campaigns.
• Content — a year of content created from your book and voice, with optional connected-socials auto-publishing.
• Dashboard & Support — a single dashboard to review and approve work, plus priority support and onboarding.

The exact deliverables included depend on the plan purchased. Services not described in your selected plan may be available under a separate agreement and for an additional fee. We may add new features or tools to the Services, which will also be subject to this Agreement.

3. Client Responsibilities

To deliver the Services, you agree to:

• Provide all necessary information, materials, manuscripts, and access we reasonably require, and ensure such information is truthful and accurate.
• Promptly review and either approve deliverables or provide clear, specific feedback so we can make the necessary changes.
• Approve all outreach and content before it is sent or published on your behalf. Nothing goes out without your approval.
• Comply with all applicable laws and regulations in running your business, including advertising, marketing, anti-spam, and tax laws.

You are solely responsible for the accuracy of the information you provide, for showing up to and acting on the opportunities generated, and for the operation of your own business.

4. Deliverables, Revisions & Acceptance

Revisions. We will revise deliverables based on your clear, specific feedback. Revisions are typically returned within a few business days, depending on complexity.

Timeline. We begin work promptly after you start. Your full initial setup is targeted for delivery within 30 days of project commencement, and often sooner. Any timeframes we provide are good-faith estimates.

Acceptance. Upon delivery of the final deliverables, you have 30 days to review and request further revisions. If you do not provide written notice of non-acceptance or a revision request within 30 days from the delivery date, the deliverables shall be deemed accepted and that portion of the project considered complete.

5. Order Placement, Acceptance & Payment

If you make a purchase, payment must be received by us before your order is accepted. Your order confirmation does not by itself signify our acceptance. We may require additional information and may cancel or limit any order. All Services are subject to availability; if a Service is unreasonably delayed and you do not wish to substitute, we will cancel your order and refund any payment for that specific order.

Unless otherwise agreed in writing: you start with a deposit, and we begin work right away; the remaining balance is due upon delivery, within 30 days of starting (and often sooner). Where a plan covers multiple books, you may activate each book when it is ready across the term.

All advertised prices and charges are in, and all payments shall be made in, U.S. Dollars. By submitting payment information, you represent that you are authorized to use the payment method, that the information is complete and accurate, that you will be responsible for any card or bank fees, and that sufficient funds exist. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method.

6. Pricing

Pricing for the Services is generally posted on our websites and depends on the plan selected. Promotional or early-release pricing is available for a limited time and may change without notice. We reserve the right, without notice, to discontinue or modify Services and prices, without incurring any obligation to you. We do not warrant that descriptions or pricing are always accurate, complete, or error-free.

7. Satisfaction Policy

We stand behind the quality of our work. If any deliverable isn't right, we will rework it until you are satisfied with it, at no extra charge. It's done when you say it's done. This quality commitment is separate from the refund terms in Section 8.

8. Refunds

The Services are subject to a three (3) day right of rescission, during which you, the buyer, may cancel within three (3) calendar days of your initial payment. After that period, the Company reserves the right to issue a refund at its discretion.

Because the Services are done-for-you work that begins promptly: for any client for whom work has already commenced, or who has received and used any free, bonus, or promotional credit or service in connection with a special or promotional offer, the Company reserves the right to refuse the three-day right to cancel the transaction.

If you validly cancel within the rescission period, any payments made by you under that sale will be returned to you within ten (10) days. All cancellation requests must be made in writing via email to [email protected]. Please contact us at that address with any questions about the refund policy applicable to you.

9. No Guarantee of Results

While we guarantee the quality of our work and your satisfaction with the deliverables, we do not and cannot guarantee any specific results, including any particular number of clients, bookings, sales, reviews, rankings, or income. Any examples, testimonials, or figures shown reflect the experiences of specific clients and are not a promise or projection of your results. Outcomes depend on many factors outside our control, including your participation, your market, and your own follow-through.

10. Intellectual Property & Ownership

Upon full payment, the deliverables created specifically for you are yours — 100% of the rights and ownership remain with you. We retain ownership of any pre-existing tools, templates, systems, software, and know-how used to create the deliverables, and of all aspects of our websites, which are protected by copyright, trademark, and other intellectual property laws. The Chapter and AuthorTeam names and logos are our proprietary marks; nothing in this Agreement grants you the right to use them. We may use general, non-identifying learnings to improve our Services.

11. Prohibited Uses

You agree not to use the Services or any software we provide in any unlawful manner or in a manner harmful to Chapter, including but not limited to: any dishonest or unethical practice; hacking, scraping, or attacks on our systems; introducing viruses or malicious code; infringing any third party's intellectual property rights; sending spam or unsolicited communications; transmitting offensive, defamatory, or unlawful content; impersonating Chapter or any other person; reverse engineering our software; or gathering intelligence for a competitive offering. You have sole responsibility for ensuring your communications comply with applicable anti-spam and other laws.

12. Confidentiality & Privacy

Both parties may have access to the other's confidential information and agree to keep it confidential and not disclose it to third parties without prior written consent, except as required by law. Your materials, voice, and data are used only to deliver your Services and are never sold. Your submission of personal information is governed by our Privacy Policy, which is incorporated into this Agreement.

13. Testimonials & Reviews

Any reviews or testimonials you provide must be truthful, honest, and reflect your own experience. By providing them, you grant Chapter a royalty-free, worldwide, perpetual, non-exclusive, irrevocable license to use them, in whole or in part, together with your name, city, and state, for advertising and promotional purposes. We may correct grammatical errors and shorten testimonials prior to use, and are under no obligation to use, respond to, or compensate you for any testimonial. Testimonials represent the unique experience of the individuals submitting them and do not necessarily reflect the experience you may have. We cannot guarantee success or any specific result.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Chapter and its officers, directors, agents, affiliates, licensors, successors, representatives, and employees harmless from and against any and all claims, liabilities, losses, expenses, damages, and costs (including reasonable attorneys' fees) arising out of (1) your breach of any term, warranty, representation, or covenant in this Agreement, or (2) your violation of any applicable law, rule, regulation, or third party's rights.

15. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITES, OUR SERVICES, AND ALL CONTENT ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WHERE IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, OR THAT THEY WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

16. Limitation of Liability

IN NO EVENT SHALL CHAPTER OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES, ON ANY THEORY OF LIABILITY, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES. WHERE APPLICABLE LAW DOES NOT ALLOW SUCH LIMITATIONS, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

17. Dispute Resolution & Arbitration

If you have a complaint, dispute, or controversy, you agree to first contact us at [email protected] to attempt to resolve it informally. You and Chapter agree that any disputes that cannot be resolved informally within 120 days will be resolved through binding and final arbitration rather than in court, and you and Chapter waive any right to a jury trial.

YOU ACKNOWLEDGE AND AGREE THAT YOU MAY ONLY BRING A CLAIM IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.

Arbitration shall be conducted by a single arbitrator under the applicable rules of a recognized arbitration body, in the English language, at a mutually agreed location or telephonically. The arbitrator's decision is final and binding and may be enforced in any court of competent jurisdiction. Each party shall bear its own additional fees, costs, and expenses except as the arbitration rules provide. Nothing here prevents either party from seeking relief from a government agency, bringing a qualifying claim in small claims court, or seeking provisional injunctive relief from a court.

Except as provided otherwise, the substantive laws of the Province of Quebec, Canada, shall apply without regard to conflict-of-law principles. If any claim is found to be excluded from arbitration, it shall be brought exclusively in the courts located in Quebec, Canada. This Section survives termination of your relationship with Chapter.

30-DAY RIGHT TO OPT OUT: YOU MAY OPT OUT OF AND NOT BE BOUND BY THE ARBITRATION AND CLASS ACTION WAIVER PROVISIONS BY SENDING WRITTEN NOTICE OF YOUR DECISION TO [email protected] WITHIN THIRTY (30) DAYS OF ACCEPTING THESE TERMS. IF YOU OPT OUT, WE WILL ALSO NOT BE BOUND BY THEM.

18. Termination

Either party may terminate for cause upon written notice if the other party materially breaches this Agreement and fails to cure the breach within 30 days of written notice. We may also immediately suspend or terminate your access if, in our sole discretion, we believe you have violated this Agreement or any law. Upon termination, you remain responsible for any outstanding payments for Services performed and deliverables accepted up to the date of termination.

19. Force Majeure

We will not be responsible for any delay, damage, or failure caused by any act of nature or other causes beyond our reasonable control, including power outages, internet or third-party service failures, and governmental restrictions.

20. Assignment

We may assign our rights under this Agreement at any time, without notice to you. Your rights under this Agreement cannot be assigned without our express written consent.

21. Electronic Signature

All communications on our websites are electronic communications. When you communicate with us electronically (e.g., by email or through the dashboard), you agree that such communications, notices, disclosures, and agreements are equivalent to communications in writing and have the same force and effect as if signed.

22. No Waiver & Severability

No failure or delay by us in exercising any right shall operate as a waiver, and a waiver is only effective if in writing and signed by us. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force, and that provision shall be modified or severed only to the extent necessary.

23. Entire Agreement

This Agreement, together with any documents and policies incorporated by reference and any separate written agreement you sign with us, constitutes the entire understanding between the parties and supersedes all prior agreements, understandings, and proposals, whether written or oral. In the event of a conflict between a separate signed user agreement and these Terms, the signed agreement will prevail. Any ambiguities shall not be construed against the drafting party.

24. Contact

Questions about these Terms? Email us at [email protected].